A. To the provision of driving tuition by Humphrey's Driving Lessons to pupils that require such tuition; and 

B. Where the Pupil is a "Consumer" as defined by the Consumer Rights Act 2015

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2. Driving Instructor:

2.1 I am a self-employed Independent driving instructor when providing tuition under these terms and conditions: and 

2.2 I am registered with the DVSA as an Approved Driving Instructor (ADI) and my ADI registration is up to date. I shall display my current DVSA registration certificate in any vehicle that I use for a driving lesson, and related I will ensure that my ADI certificate is kept up to date at all times.

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3. Driving Lessons - Booking, cancellations, delays:

 3.1 A driving lesson will only be made available to you if you have a pre-paid booked appointment for it. You should book a lesson with us either by phone or direct with your driving instructor. It shall be your's and my responsibility to agree all matters relating to each lesson including, but not limited to, date, time, location and duration;

3.2 Your request to book a lesson will be an offer, but whether I accept any request will be for me to decide. Only if and when I tell you that I accept your request for any particular lessons will there be a binding contract between you and me for a driving lesson those lessons.

3.3 If you make a booking for 2 or more lessons by means of a single booking, and at my discretion I accept that booking, my contract with you will be for all the booked lessons concerned;

3.4 I will not reserve any lesson slots or guarantee regularity of lessons over any period of time or on any particular date and or time except that I. will. reserve a particular lesson slot for you if and when I except a booking for it from you. Nevertheless, I shall use reasonable endeavours to make available regular lesson slots for you.

3.5 If you know you are going to be late for a lesson, you should contact me to tell me. If you arrive late or are not ready 10 minutes after your scheduled start time for your booked lesson I will try to provide the lesson, but if I decide I cannot do so, the lesson will be treated as cancelled with out notice, sub-clause 3.7 below will apply;

3.6 You. may cancel a lesson without charge if you give at least 48 hrs notice of the cancellation not including Sundays 

3.7 Block booking are non redeemable.

3.8 If you do not give me at least 48 hours (not including Sundays) prior notice of cancellation of a lesson, I will be entitled to charge you for any net financial loss that I suffer due to your cancellation but not more than 100% of the full price of the lesson. 

3.9 Due to my illness, unavailability of a suitable vehicle, or other reason beyond my reasonable control, I am not available or able to provide the lesson fully or properly. If I cancel a lesson in such circumstances, I will refund to you in full any advance payment that you have made to me for that lesson;

3.10 If I have have reason to believe that you are not fit to drive at the time of the lesson due to factors including but not limited to, alcohol, drugs (whether prescribed or otherwise), illness or other medical condition . If I cancel the lesson for such reasons I shall charge you for that lesson. I shall act reasonably when deciding to charge you for that lesson.

3.11 I will use all reasonable endeavours to start a lesson at the time which you booked but the start may be delayed by overrunning of previous lesson or by over circumstances. If a delay to the start is at least 30 minutes, or if at any time before or after you or I arrive for a lesson I must notify you that there will be a delay of at least that time, you may cancel and not have to pay for that lesson and I will refund you in full any advance payment that you have made to me for that lesson. If however, in those circumstances you do not cancel the lesson, I shall add on to the lesson the time by which the start is delayed at no charge to you or if you do not book a further lesson I will refund a part of the fee for that lesson in proportion to the part of the lesson not added on;

3.12 You may for any reason cancel any lesson(s) during the 14 day period after I accept the booking for it/them, but if the booking includes any lesson(s) on a date which is before the end of that period and if you have expressly requested me to provide any such lesson(s) and I do so, you may not cancel that or those requested lesson(s) and you must pay for them in accordance with Clause 5, and you may then only cancel other lesson(s) covered by that booking. If you request that any lesson be cancelled, you must confirm this in any way convenient to you. If you cancel any lesson(s) as allowed by this sub-clause 3.12, and you have already made any payment(s) to me for the lesson(s), I will refund the payment(s) to you within 14 days of receiving your cancellation less the amount due for the lesson(s) that you have had.

3.12.1 If I wish to cancel a lesson, I may do so without incurring any liability to you (and you will not have to pay for that lesson).

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4. Lessons - Location and Length.

4.1 I will agree the location for each lesson with you at the time of booking. I may choose a location which requires additional travel in the interests of road safety. In such cases, if you wish to be picked up and taken to that location by me, travel time will form part of the lesson time;

4.2 The minimum length of a lesson will be 1.5 hours and if you agree, it may be increased by increments of 30 minutes up to a maximum length of 3 hours.

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5. Fees and Payments

5.1 You must pay me fees a minimum of 48hrs in advance for all lessons by cash or bank transfer. I shall give you a receipt for all sums that I receive from you.

5.2 Also the hours of block booking paid in advance must be redeemed within three months from the date on which payments are made. Once the period has passed, any hours left will not be redeemable.

5.3 Block booking are not transferable.

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6. My Obligations  

I shall, at all times​

6.1 Use my reasonable endeavours to provide driving instruction at the agreed lesson times;

6.2 Use my reasonable endeavours to train you to a high standard, but shall not be responsible for errors made by you:

6.3 Be professional and courteous towards you and other road users:

6.4 Act in accordance with the DVSA Code of Practise for Approved Driving Instructors.

6.5 Act in accordance with the law.

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7. Your Obligations

​7.1 You confirm that, in connection with your requests to receive driving tuition from me, you are and will be the consumer as defined in Clause 1 above;

7.2 You must hold a valid UK driving licence, either provisional or full;

7.3 You must always have your photo card driving licence with you during lessons;

7.4 If you have been banned from driving and are training for a retest, you must be legally entitled to take driving tuition and must present proof to me of that entitlement;

7.5 You must demonstrate your ability to read a number plate from the distance specified in the Highway Code;

7.6 You must always wear any relevant prescribed glasses or contact lenses;

7.7 You must inform me of any medical conditions or prescribed medication which may affect your driving ability;

​7.8 If you fail to comply with one of more of sub-clause 7.2 to 7.7 above, I may immediately cancel one or more lessons. If I do so I. may still charge for the cancelled lessons.

8.Vehicles and Insurance ​

8.1 I shall ensure that all vehicles that I provide are fitted with dual controls, are fully roadworthy, taxed, have a valid MOT, and fully insured for the purpose of driving instruction; 

8.2 You may request to use your own vehicle. Whether you use your own vehicle is for me to decide at my sole discretion. You must provide proof to me of your vehicle's road worthiness, tax, valid MOT and suitable insurance for the purposes of driving instruction.

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9 Driving Tests

9.1 I shall discuss driving tests with you and inform you when I feel that you are ready to take a driving test;

9.2 You and I shall be responsible for booking theory and practical tests. It shall be your responsibility to check the details in your DVSA confirmation letter/ email;

9.3 If you book a practical test, you must check with me before booking to ensure that I consider you ready for a test;

9.4 You must inform me of all the details of your test including, but not limited to, its date and location at least 14 working days before your test date;

9.5 When you attend test, you must take all required documentation with you. If you do not, your test may be cancelled and you would lose your test fees;

9.6 Unless I feel that my vehicle is unsuitable for a pupil to use for their practical test or clause 9.9 applies, I generally permit pupilsto. use my vehicle for their practical test, but whether I permit you to do so for your test will be at my discretion;

9.7 If I have given you permission to use my vehicle for your test but it breaks down or is unavailable or unusable on the date or the test, I shall use my reasonable endeavours to arrange an alternative vehicle. If this is not possible, I shall not pay for the replacement test;

9.8 If your test is cancelled by the DVSA giving you insufficient time to provide me with the required cancellation notice of a booking, you must still pay my fees for my time and/or the use of my vehicle. In that case. I shall advise you on calming compensation from the DVSA for the cost of those fees;

9.9 If you have a test booked and in my opinion, you do not make the expected progress in your driving lessons between the date of booking and the test date, I may decide not to permit you to use my vehicle for your test, and I will not be responsible for any fees. that you pay for the test which is lost.

9.10 When you pass your driving test I will ask you for a photo of you with your pass certificate. I will use this for social media so others can see our shared success.

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10. Cancellation and termination 

10.1 I may, in my discretion, terminate your tuition if your conduct, progress or commitment consistently falls below the standards that I reasonably expect from you;

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11. Liability 

11.1 I provide driving tuition only for your personal and private use/purposes. I will not be liable to you for any loss of profit, loss of  business,  interruption to business or for any loss of business opportunity;

11.2 Nothing in these terms and conditions is intended to or will exclude or limit my liability for death or personal injury caused by my negligence or for fraud or fraudulent misrepresentation;

11.3.1 The consumer Rights Act 2015

11.3.2 The regulations;

11.3.3 The consumer Protection Act 1987

For more details of your legal rights, please refer to your local Citizens Advice Bureau or Trading Standards Office.

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12. Changes to Terms and Conditions 

I may from time to time change these Terms and Conditions without giving you notice.

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13. How I Use Your Personal Information (Data Protection)

All personal information that we may use will be collected, processed, and held in accordance with the provisions of EU Regulation 2016/679 General Protection Regulation ("GDPR") and your rights under the GDPR.

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14. Complaints

I always welcome feedback from my pupils and, whilst I always use all reasonable endeavours to ensure that I provide a high standard of tuition and services to pupils, I nevertheless want to hear from you if you have any cause for complaint. If you have a complaint about my tuition services or any other complaint about me, please raise the matter with me in person or by phone or email.

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